4/25/2023 0 Comments Gamestop disk cleaner![]() Of the 1,100 staffers at the center, 85 are dedicated exclusively to quality assurance. GameStop stressed it emphasizes quality in the used products it sends out its doors. If you are a degreed engineer looking for an opportunity, there is an opportunity for you here," Daugherty said. If you are fresh out of high school and looking for your first job, I have an opportunity for you. "It's so frustrating to me to watch the news and see the stories saying everything's down, there's no jobs. GameStop says many of the employees are local job recruits who come from varied national origins, including South and Central America, Southeast Asia, and West Africa.Ī worker is shown here preparing a refurbished PS2 to head back to retail.ĭaugherty said GameStop has never stopped hiring for positions at the ROC, with both hourly and salaried positions always available despite the economic downturn hurting the United States workforce. To do this, GameStop employs 1,100 associates (divided into two shifts) to get the job done. ![]() Games and consoles (and now tablets and iDevices, too) are sorted, cleaned, prepared, and even destroyed at the ROC. Not upgrading it, not downgrading it, but getting it back to where it is…you're not just trying to get it working, you're not trying to sell it to a customer and in 30 days or 60 days they have a bad experience with it, because they'll never come back to you again." But first, what does refurbishment exactly mean? Or what does it mean to GameStop? According to divisional vice president of refurbishment John Daugherty, "We're looking at repairing it getting it back to that original factory condition. Once at the center, the refurbishment process begins. GameStop charges you a "refurb fee" for this. When you trade in a game, console, or peripheral at your local GameStop location, and the sales associate has doubts about the quality of the disc or device, the item is packaged and sent to the center. The ROC was a $7 million investment, and an expense proposition that made Raines and the rest of the executive team "very nervous." Ultimately, GameStop purchased the facility, and Raines says it affords the company an "unrivaled competitive advantage." In an interview with GameSpot, Raines explained that having a refurbishment center like the one it operates has allowed GameStop to have great success in the pre-owned market where others have tried and failed.Īll discs that come to the ROC are sorted using these machines. ![]() The prior refurbishment center was located at GameStop's HQ, directly on top of corporate offices. And by "just down the road," we mean just 2.3 miles away. Tate Avenue in Grapevine, Texas, just down the road from GameStop's headquarters. The ROC is a 182,000 square foot facility that opened in 2010, and is located at 2200 William D. Below and on the next page you'll find a gallery of photos from the center, some of which we took, and some provided by GameStop. ![]() GameStop's refurbishment center in Grapevine looms large in the hot Texas sun.ĭuring our time at the center, officially called the Refurbishment Operations Center, ("The ROC" as its employees call it), we got a one-on-one tour of the facility, spoke with executives like GameStop CEO Paul Raines, and learned quite a lot.
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